FAQ

❓ Frequently Asked Questions

At Bake & Co, we want your kitchen and baking experience to be as smooth as possible. Here are answers to our most frequently asked questions:

1. When will my order ship?
Orders are typically processed within 1–3 business days (excluding weekends and holidays).

2. How long does delivery take?
USA: 7 business days after shipment. Europe: 15 business days. International times may vary.

3. How do I track my order?
You will receive an email with tracking details once your order is shipped.

4. Do you offer international shipping?
Yes! We ship worldwide. Shipping fees and delivery times vary by destination.

5. Do you ship to P.O. Boxes?
Yes, we try to accommodate P.O. Box deliveries, but some carriers may have restrictions.

6. What is your return policy?
We accept returns within 30 days. Items must be unused and in their original packaging.

7. How do I request a return?
Email us at bake-co@hotmail.com with your order number and reason.

8. When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item.

9. Can I cancel or change my order?
If your order hasn't shipped yet, contact us ASAP to make changes or cancel.

10. What if my item arrives damaged?
Please contact us with photos of the damaged item, and we’ll arrange a replacement or refund.

11. Are your products food-safe?
Yes. All items meet food safety standards and are BPA-free where applicable.

12. Are your baking tools dishwasher safe?
Most items are top-rack dishwasher safe. Always refer to individual product care instructions.

13. Do you sell eco-friendly products?
Yes! We are gradually introducing more eco-conscious and sustainable kitchen solutions.

14. Can I get a gift-wrapped order?
Currently we do not offer gift wrapping, but we’re working to include it in the future.

15. Do you offer product bundles or gift sets?
Yes! Check our "Bundles" section for curated kitchen sets and seasonal gift packages.

16. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other secure payment gateways.

17. Is your checkout process secure?
Absolutely. We use SSL encryption and secure payment systems to protect your information.

18. Can I use multiple discount codes?
Only one discount code can be applied per order unless otherwise specified.

19. Why was my payment declined?
This can happen due to incorrect billing info or insufficient funds. Please double-check and try again.

20. Do you offer wholesale or bulk pricing?
Yes, we do! Please email us at bake-co@hotmail.com for wholesale inquiries.

Still have questions? We're here to help!

Thank you for choosing Bake & Co — where passion meets every pour, stir, and bake!