Help Center

🧁 Help Center

Welcome to the Bake & Co Help Center! Whether you have questions about your order, shipping, returns, or just need assistance with our kitchen and baking products — we’re here to help!

📦 Order & Shipping

Q: How long does it take to process my order?
A: We process all orders within 1–3 business days (excluding weekends and holidays).

Q: How long does shipping take?
A: Orders to the USA usually arrive within 7 business days; Europe within 15 business days. International delivery times vary.

Q: Will I get a tracking number?
A: Yes! Once your order ships, we will email you a tracking number within 48 hours.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging.

Q: How do I request a return?
A: Email us at bake-co@hotmail.com with your order number and reason for return.

Q: When will I receive my refund?
A: Refunds are issued within 5–7 business days after we receive and inspect your return.

💳 Payments & Checkout

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and secure checkout options.

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and secure through trusted payment gateways.

🍰 Product Information

Q: Are your products food-safe and BPA-free?
A: Yes! All our kitchen and baking tools meet food safety standards and are BPA-free.

Q: Do you offer care instructions for your items?
A: Yes. Most product pages include cleaning and care instructions. If you're unsure, contact us anytime!